Refund Policy

Thank you for supporting Tsu Mode LLC. Every product in our shop is made to order and fulfilled through our trusted production partner, Printful. Because each item is created specifically for your order, please review our policy below before making a purchase.

1. Returns 

We do not accept returns or exchanges for items ordered in the wrong size, color, or design, of if you change your mind after placing an order.

Please review product descriptions, sizing charts, and your shipping information carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of receiving your order and include:

• Your order number

• A description of the issue

• Clear photos showing the damaged, defective, or incorrect item

Once the issue is verified, we will arrange for a replacement or issue a refund at no additional cost to you.

3. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work with Printful and the shipping carrier to investigate the shipment. If the package is confirmed lost, we'll provide a replacement or refund in accordance with Printful's fulfillment policies.

Please note that packages marked as delivered by the carrier but reported missing may require additional investigation and may not qualify for a replacement or refund.

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4. Order Changes and Cancellations

Because orders enter production quickly, cancellations or modifications cannot be guaranteed after an order has been placed.

If you need to update your shipping address or request a cancellation, contact us immediately. If production has not yet begun, we'll do our best to accommodate your request.

5. Refund Processing

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Non-Refundable Items

The following are not eligible for refunds or returns unless they arrive damaged, defective, or incorrect:

• Made-to-order apparel

• Posters and art prints

• Stickers

• Hats and accessories

• Home goods

• Sale or clearance items

• Gift cards (if offered)

7. Contact Us

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If you have any questions or need assistance with an order, please contact us through the contact form on our website or by email at: tsumode@dreamweaver911.com

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Please include your order number in your message so we can assist you as quickly as possible.

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Thank you for supporting our designs and artwork!